customer story
penrod + Camp4
the problem
Penrod, a rising star in the Salesforce ecosystem, set an ambitious goal for itself: to become the most sought after Health and Life Sciences consulting company within five years for clients, partners, and prospective and current employees.
The problem? The talent pool didn’t have the consulting prowess to match its technical skills. Penrod needed a way to quickly train its new hires on the soft tough skills that wow clients and foster a a client-focused culture.
“Camp4 tailored content to Penrod’s delivery model and company culture. Their engaging sessions and collaborative environment allowed for a natural transition from practice to everyday action. The most powerful impact has been the increased confidence our consultants have in their ability to navigate when faced with adversity or conflict. The outcome is a great deal of respect from our clients, and trust that they have secured the right partner with Penrod!”
the solution
Looking for training rooted in real-world expertise and experience, Penrod called in Camp4. Our mission was to transform the company’s technical talent into 360-degree consultants with the grit and know-how to deliver along every step of the client journey.
In three months, we worked with Penrod to deliver:
Process and Workflows
We mapped out new workflows to give team members a clear playbook on how to deliver for clients at each step of an engagement, from discovery to deployment. Now, beyond addressing client questions and concerns, talent knows how to proactively understand client needs and communicate recommendations to aid in the delivery of successful engagements.
Program Design
We built a Tough Skills program that fit Penrod’s unique culture built on autonomy, curiosity, and grit. Our in-depth sessions with existing and new team members helped build and flex vital new muscles, like storytelling and empathy, to help their talent level up for a fast-growing roster of clients.
the impact
With the above support from Camp4, Penrod was able to see tangible solutions to their problems including:
More Innovation
By empowering new talent with the skills and a process to lead client engagement, Penrod freed up time for team leaders to focus on innovation.
Better roadmapping
Penrod repositioned itself from a CRM vendor to a trusted strategic partner helping clients set a clear vision and roadmap to success.
Improved relationships
New team members got the tough skills training they needed to show up like the true pros they are and build relationships with new clients.
“One of Penrod’s Managed Services teams was able to quickly put the Camp4 skills of Managing Relationships to the test. Soon after training, this team went through a change of client stakeholders. The new stakeholder needed partnership and empathy from the team in order to meet the expectations of their CEO. When our stakeholder was challenged with pulling metrics to guide new requirements, our team succeeded by legitimizing the complexity of the task and respecting the client’s timeline — key elements to a successful relationship with a new stakeholder. Our team was able to excel through practices that were refined in our training modules and deliver meaningful metrics, ahead of schedule, that were in turn presented to the C Suite to make critical decisions. Penrod was able to paint and deliver this picture, and their success has already been realized in their ever-evolving client partnership.”
